Capgemini, a global leader in consulting and digital transformation, faced significant challenges in managing its communications ecosystem across multiple locations and vendors. Their existing monitoring solutions couldn’t provide real-time visibility into call and audio quality, leading to inefficiencies in troubleshooting and delayed issue resolution.

By partnering with IR in 2018, Capgemini integrated IR’s advanced monitoring solutions, which covered Skype for Business, video conferencing, and telephony platforms.

Real-time troubleshooting and comprehensive monitoring streamlined operations, reducing investigation times from days to hours.

This case study explores how Capgemini leveraged IR’s solutions to achieve benefits such as:

• Improved efficiency
• Enhanced user experience
• Increased focus on high-value tasks